We at Monster Cleaning Farnborough think that for customers to have to wait around for a call back or email reply from the relevant person within a given company is very frustrating. We also think that automated phone menus with endless options and submenus which lead nowhere is annoying and discourages people from using the services of a given business. With us though, none of these scenarios are plausible as we have taken the time and effort to make sure our customers can maintain active communication with us, through whatever means they find most suitable. We don’t put people on hold and we don’t reply to emails a week later because we value our customers and appreciate the fact they have chosen to do business with us.
- If you wish to speak to us directly, please ring 020 8077 4641 – your call will be answered by a real person who will be able to help you with general information, booking procedure, details on services, pricing and special deals. Our office lines are open seven days a week, including bank holidays from 9-AM to 8-PM. If calling out of business hours leave us a message with your contact details and when is the best time to call you back, or refer to the online query form on our website.
- In case you prefer to jot us a line, please write to us using the booking form – your email will be responded to as soon as physically possible. Generally, we don’t take more than an hour or so to get back to you in response to an email you sent. If you wish for one of our consultants to catch up with you over the phone, please remember to provide a number and a suitable time/day of the week for us to call you.
- We are also available for contact online. Our live help chat is monitored by customer assistants during business hours seven days a week. If you prefer you can get in touch with us using the web query/booking form on our website.